FAQ

Do you ship to the U.S. and Canada?

Yes, we ship anywhere across Canada and the U.S.

Do international customers pay duty/import fees?

U.S. customers should not have to pay any duty/import fees. In cases that you do, please contact us.

Do you have a catalog?

Yes, you can view our digital catalog here.

https://issuu.com/shiftproducts/docs/sp_catalog_2020_v4

Do you offer warranty?

We offer warranty on certain products. Please visit the product FAQ for more information.

Are the prices in USD or CAD?

We are now offering the option to purchase in both USD and CAD.

Do you offer free shipping?

Unfortunately, we do not at the moment.

Can I exchange/return my order?

Yes, you are able to exchange/return your order at the customers expense. In instances where we accidentally shipped the wrong product, we will cover the shipping for you.

When will my order ship?

Delayed shipments occur when there is an insufficient amount of stock for particular items. We try our best to keep products up to date that are in stock or out of stock. Please make sure to read ETA notes on the product pages

I inputted my address wrong when placing an order. How do I change it?

Please contact us ASAP if this occurs. We will make sure the shipping address is updated.

Can I purchase through dealers or directly through you?

You can purchase through your nearest dealer or directly through us. Please see our full list of dealers here.

if you need to speak to one of our customer service representatives, please call 1-888-SHIFT-10 or email at [email protected]

Secure payment

We use the latest e-commerce technology to make sure that your payment is secure and your private information is not compromised.

Wholesale pricing

If you are a dealer of truck parts and would like to sell Shift Products, then you are in luck. Apply here for our wholesale dealer pricing and partnership.

Shipping

Shift Products can ship anywhere in North America. To learn more about our shipping prices, check out our Shipping & Delivery page.

Product support

If you have any issues with any of our truck parts, we have a dedicated team of customer support staff to help. Check out our Support & FAQs or Contact Us for more info.

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